Privacy Policy

Ink and North Limited, trading as Philip Roylance, is committed to protecting your privacy and handling your personal data responsibly. This policy explains what information we may collect, how we use it and the rights you have in relation to your personal data.

What We Collect

Depending on how you interact with us, we may collect: Your name, email address, telephone number and other contact details Information submitted through website contact forms Booking, enquiry and correspondence information Information necessary to provide consulting, facilitation, coaching or advisory services Payment and transaction information Information you choose to provide during the course of an engagement We may also use trusted third-party providers for services such as website hosting, scheduling, email and payment processing. Where these providers process personal information on our behalf, they are expected to handle it in accordance with applicable data protection requirements.

How We Use Your Information

We may use your information to: Respond to enquiries and communicate with you Arrange introductory conversations and meetings Deliver leadership consulting, facilitation, coaching and advisory services Manage client relationships, bookings, invoices and payments Maintain appropriate business and financial records Improve and administer our services Meet legal and regulatory obligations We do not sell your personal information. We will not use your personal information for unrelated marketing purposes without an appropriate lawful basis.

Legal Basis for Processing

Under UK data protection law, we process personal information where there is an appropriate legal basis. Depending on the circumstances, this may include:
Contract - where processing is necessary to provide services you have requested or to take steps before entering into a contract Legitimate interests - where processing is reasonably necessary for operating and developing our business and those interests are not overridden by your rights
Legal obligation - where we are required to process or retain information by law
Consent - where we have specifically asked for and received your consent

Confidentiality

Information shared during consulting, coaching, facilitation or advisory work is treated with appropriate care and confidentiality. Where we are engaged by an organisation to work with individual leaders or teams, the scope of confidentiality and any agreed reporting arrangements will be established as part of the engagement.

Data Storage and Retention

Personal information is stored using appropriate technical and organisational safeguards. We retain information only for as long as reasonably necessary for the purpose for which it was collected, including where required to meet legal, accounting or regulatory obligations.

Third Parties

We may use third-party service providers to support the operation of our business, including website hosting, scheduling, communications and payment services. We only share personal information where necessary for these purposes, where required by law, or where you have authorised us to do so. Some service providers may process information outside the UK. Where this occurs, we take appropriate steps to ensure that personal information receives the protections required by applicable data protection law.

Your Rights

Under UK data protection law, depending on the circumstances, you may have the right to: Request access to your personal information Request correction of inaccurate or incomplete information Request deletion of your personal information Request restriction of processing Object to certain uses of your personal information Request transfer of your information in certain circumstances Withdraw consent where processing is based on consent Lodge a complaint with the Information Commissioner's Office

Contact

If you have questions about this Privacy Policy, would like to exercise your data protection rights, or have concerns about how your information is handled, please contact: Ink and North Limited

Trading as Philip Roylance
contact@philiproylance.com